Terms of Service

1. Acceptance of Terms

By accessing or using Customer Solutions' voice AI agent platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Customer Solutions provides AI-powered voice agents for customer service automation. Our Service includes:

• Voice AI agents for handling customer calls
• Call transcription and analysis
• Dashboard for monitoring and managing calls
• Integration with existing business systems
• Analytics and reporting features

3. Account Registration

To use our Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Acceptable Use

You agree not to use our Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or interfere with the Service
• Harass, abuse, or harm others
• Engage in fraudulent or deceptive practices
• Attempt to gain unauthorized access to our systems

5. Fees and Payment

Pricing for our Service is based on usage and selected plan. You agree to:

• Pay all fees according to your selected pricing plan
• Provide valid payment information
• Pay fees on time and in full
• Be responsible for any taxes or additional charges

6. Intellectual Property

All content, features, and functionality of our Service are owned by Customer Solutions and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of your data but grant us a license to use it to provide the Service.

7. Data Privacy

Your use of our Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

8. Disclaimers and Limitations

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

Our liability for any damages shall not exceed the amount paid by you for the Service in the twelve months preceding the claim.

9. Indemnification

You agree to indemnify and hold Customer Solutions harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

10. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to the Service will be disabled
• You must pay any outstanding fees
• You may export your data within 30 days
• We may delete your data after the export period

11. Governing Law

These Terms shall be governed by the laws of the United States and the State of California, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

13. Contact Information

For questions about these Terms, please contact us at: